Shipping policy
Big River Hardware arrange and ship small goods and freight worldwide from our facilities in Sugar Grove, IL just outside Chicago. All shipments are insured for full value. Please note that returns are not accepted.
PARCEL SHIPPING
We ship smaller objects with UPS and USPS. All shipments are fully insured and adhere to carrier packing guidelines. Shipping costs for smaller items being shipped within the continental United States are free up to $100. If a parcel shipment exceeds $100, the remaining costs will be the responsibility of the buyer. Please reach out to us for a free shipping quote on items you are interested in purchasing and note that international shipments may incur additional shipping cost.
Tracking your order
When your order is shipped you will receive an order confirmation with a tracking number. If you don’t receive this email, please check your spam or junk folder. If you still haven’t received it, please email us at sales@bigriverhardware.com and we’ll send it to you again right away.
Please note that if your order contains multiple items, they may arrive in separate packages. Products on our site may be shipped directly from our maker community or our Big River Hardware stores.
Items shipped in Canada will arrive via Canada Post. Items shipped from the US will arrive via mainly by USPS, UPS , FedEx Globally sourced will arrive via USPS or an e-commerce delivery services
Shipping times
Most of the items on Big River Hardware ship between 3-5 days. Some items are shipped from global manufacturers or made by our artisan just for you so may take a little longer but normally less than 15 business days (believe us, it is worth the wait!). For items we don't stock in our shop we indicate an estimated shipping time in the listing. Please reach out for lead time for larger freight items we normally target to ship those withing 30 days. If you need an item to arrive at a certain time or only want USA sourced products (it wouldn’t do for that anniversary present to arrive late!), please email us at sales@bigriverhardware.com, and we will see what we can do.
FREIGHT SHIPPING
Free freight shipping is available for most large items. Conditions and restrictions apply: Free delivery is only offered on orders in the continental US. Shipping for freight items is free up to $500. If freight shipping costs exceed $500, the buyer is responsible for covering any amount over $500. Free freight delivery services include: delivery to a freight terminal, curbside delivery, and door-to-door delivery with a private carrier. White glove delivery services are *not included* in our free freight shipping policy, but may be available for a fee. Buyers may be subject to fees in cases where a delivery location is remote/difficult to access, or where a shipment requires special handling. Please contact us for shipping quotes and available services prior to purchasing.
All shipments are considered FOB (Free on Board), meaning the buyer assumes all responsibility for the shipment the moment it leaves our loading dock. Any risk of loss or damage after this point is assumed solely by the buyer. In the event of damage or loss, we are happy to assist buyers in the claims process if we helped coordinate the shipment. However, we are not responsible for any damages, loss, or deductibles.
Delivery for freight items averages between 2-4 weeks. Longer delivery times are to be expected in cases where a delivery location is remote or when an order contains especially large or fragile items.
INTERNATIONAL SHIPPING
International orders are subject to shipping charges depending on the shipping address. If you have questions about this in advance, please email us at sales@bigriverhardware.com. All freight shipments going outside of the continental United States will require consultation prior to shipping. Items will be crated and shipped by boat or by air at the buyer's expense. Please contact us regarding any questions you may have.